Chat with us

Ask our Chatbot general questions about savings accounts and mortgages:
24 hours a day, 7 days a week

You can also chat to a human:
9am to 5pm Monday to Friday
9am to 1pm Saturday

Select the ‘Chat’ button to get started.
It’s usually in the bottom right of your screen.

Call us

Mortgage telephone numbers

For existing customer mortgage enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
Automated services (e.g. balance enquiries and making mortgage payments) are available 24 hours a day, 7 days a week
Moving home or switching mortgage deal enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For mortgage arrears:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For new mortgage customer enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday

Savings telephone numbers

For online account enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
Automated services (e.g. password resets) are available 24 hours a day, 7 days a week
For branch or postal account balance and recent transaction enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
Report a lost/stolen card:
Automated service available 24 hours a day, 7 days a week
Or report it at your local branch or online

Insurance telephone numbers

For mortgage related insurance enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For Home Emergency insurance:
Automated service available 24 hours a day, 7 days a week
For new insurance quotes and all other queries call Royal and Sun Alliance (RSA):
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday

Other telephone numbers

For bereavement enquiries:
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday
For power of attorney enquiries:
Lines are open:
9am to 5pm Monday to Friday 
Calling from overseas: 
Lines are open:
9am to 5pm Monday to Friday 
9am to 1pm Saturday

Other ways to contact us

Message us

If you are registered to use our Online Services, log in to send us a secure message.

Email us

For general questions about our products and services, you can send us an email.

Visit a branch or agency

Use our location finder to find your local YBS branch or agency.

Book an appointment

Book a branch or telephone appointment to talk to one of our advisers.